Proserve HCS – Terms and Conditions
Last Updated: 02/02/2026
Welcome to Proserve HCS (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern all construction, renovation, repair, consulting, and related services provided by Proserve HCS within the State of California. By engaging our services, signing an agreement, or making any payment, you (“Client,” “you,” or “your”) agree to be bound by these Terms.
1. Services
Proserve HCS provides residential and commercial construction services, which may include, but are not limited to:
Remodeling and renovations
General construction services
Repairs & upgrade
Project management and consulting
Specific scope, pricing, and timelines will be detailed in a written estimate, proposal, or contract. Any changes to the scope must be approved in writing.
2. Estimates and Contracts
All estimates are non-binding unless expressly stated otherwise in writing.
Final pricing may vary due to material costs, labor changes, site conditions, code requirements, or client-requested changes.
A signed agreement or written approval is required before work begins.
3. Payments
Accepted Payment Methods
ProserveHCS accepts:
Credit cards
Debit cards
Cashier’s checks or electronic transfers (when approved)
Payment Terms
Deposits may be required before work begins.
Progress payments may be required depending on project size and duration.
Final payment is due immediately upon substantial completion unless otherwise stated in writing.
Late payments may result in work stoppage and additional fees as permitted by California law.
4. Financing and Loan Referrals
Proserve HCS may refer clients to third-party financing or loan companies as a convenience.
Proserve HCS does not provide loans, financing, or credit approval.
All financing decisions, terms, interest rates, fees, and approvals are handled solely by the third-party lender.
Proserve HCS is not responsible or liable for any financing agreements, lender decisions, or disputes between the client and the lender.
Clients are encouraged to review all financing documents carefully before signing.
5. Change Orders
Any change to the original scope of work must be documented in a written change order and may result in:
Additional costs
Extended timelines
Work will not proceed on changes until approved by the client.
6. Permits and Inspections
Unless otherwise stated:
Proserve HCS will obtain the required permits related to contracted work.
Permit fees, inspection fees, and related costs may be billed to the client.
Project timelines may be affected by permitting and inspection schedules beyond our control.
7. Client Responsibilities
The client agrees to:
Provide access to the property during agreed working hours.
Ensure utilities (water, electricity, gas) are available when required.
Secure personal belongings and valuables.
Disclose known hazards, structural issues, or prior damage.
Proserve HCS is not responsible for delays or damages caused by undisclosed conditions.
8. Warranties
Proserve HCS warrants its workmanship for a limited period as required by California law or as specified in the contract.
Manufacturer warranties apply separately to materials, fixtures, and appliances.
Warranty does not cover normal wear and tear, misuse, neglect, or unauthorized modifications.
9. Limitation of Liability
To the maximum extent permitted by law:
Proserve HCS shall not be liable for indirect, incidental, or consequential damages.
Liability is limited to the amount paid for the specific services giving rise to the claim.
10. Project Delays
Proserve HCS is not responsible for delays caused by:
Weather conditions
Supply chain issues
Permit or inspection delays
Acts of God
Client-requested changes
Timelines are estimates and not guarantees unless explicitly stated.
11. Termination
Either party may terminate a contract in writing if the other party materially breaches these Terms. The client remains responsible for payment of completed work, materials ordered, and related costs incurred up to termination.
12. Right to Refuse Service
Proserve HCS reserves the right to refuse or discontinue service for:
Non-payment
Unsafe working conditions
Harassment or abuse of staff
Violation of contract terms
13. Governing Law
These Terms are governed by the laws of the State of California. Any disputes shall be resolved in a court of competent jurisdiction within California.
14. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms, together with any written contract or proposal, constitute the entire agreement between the client and Proserve HCS, superseding any prior discussions or representations.
16. SMS Messaging Terms
By providing your phone number through our website, forms, or other communication methods, you agree to receive SMS (text) messages from ProserveHCS. These messages may include appointment confirmations, project updates, and customer service communications. Message frequency may vary.
17. Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any message you receive. Once you opt out, you will no longer receive SMS messages unless you opt in again.
18. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
19. Customer Support
For support or assistance regarding SMS communications, you may contact us at:
Email: customerservice@proservehcs.com
Phone: 619-599-5215
20. Carrier Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.
21. Age Requirement
You must be at least 18 years old to use our services or opt in to receive SMS communications.
22. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which can be viewed here:
https://proservehcs.com/new-page-6
23. Contact Information
Proserve HCS
Email: customerservice@proservehcs.com
Phone: 619-599-5215
